COVID-19 Post Lockdown

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Frequently Asked Questions

Whether you’re starting from scratch, re-designing what’s currently there, or just looking for guidance, we know the tech world can be hard to traverse. We’re here to answer those questions that have been ringing in your head. If a question you have isn’t answered below, call us, we’d love to help!

Has COVID-19 impacted your business?

Let’s face it, COVID-19 has impacted every business! Tidy Design is no exception, but we have adapted pretty well to remote working and using new tech to assist with client and staff communication. Flexible working hours are also in place to support school closures and home schooling. Although life, office hours and work patterns have indeed changed, we are still working on new web projects and client updates. To conclude; we are still here to support you and your business. Here is a recent blog post we published, COVID-19 Post Lockdown.

Can I arrange a meeting?

Face to face meetings will resume as/when the government lifts its social distancing measures. Until then Tidy Design has setup a WhatsApp Business account for video calls. Putting a name to a face is important, and we are happy to pencil in a video call if you wish. Please note; we do like to gain as much information as possible about a new project prior to setting a meeting date/time. This helps us identify if your project is something we can actually deliver on within a time-frame or budget. Please download our project spec document for more info.

How much will my website cost?

This all depends on the kind of project. With web design, there are many variables to consider. As we charge per hour and offer a bespoke web development service, the bigger and more technically challenging a project, the more hours we’d need to allocate. Once we have discussed the project with you, we will require something in writing detailing everything that you want. We will then be able to assign a price and timescale. If you are working within a development budget then please let us know. We will be happy to put something together for you based on budget.

Will Tidy Design update a website they have not created?

Yes we do, please email us a link to the website in question and we will happily take a look. Please note that older websites do come with “technical debt” so a small update may take additional time to process depending on the site structure, its age and code-base. Helping clients (both old and new) with website updates is a big part of our day job, we are always happy to help and put forward suggestions.

Choosing a web design company in Portsmouth, Hampshire?

You will find lots of new and well established web designers in the Portsmouth, Hampshire area. The South coast is renowned for its creativity, so with so much choice, choosing a web design company can be overwhelming! Personally, I’d say shop around, obtain a few client testimonials and check how long they have been established for. People invest in people, so following some initial R&D I’d suggest a face to face meeting before you commission your new website or pay a deposit. Choosing the right web design agency or freelancer is important, you will want a collaborative approach, someone to support you and help your company grow online.

Will I be able to see my website during its design?

Yes. When Tidy Design starts a new project we provide the customer with a development link. This link will show our progress in real-time. We find this approach to web development works really well, it lets customers have their say and contribute towards the design. This also puts the customer at ease, it shows progress is actually being made. Daily emails (project updates) will also be sent out during its design. These emails contain an overview of the work we have done, keeping you in the loop.

How long till my website is ready?

This all depends on the project, its complexity and our workload at the time. You may find we are able to jump on it next week, or our diary could be booked up for 6-8 weeks in advance! Before we start any design and development work, we will discuss with the customer his/her timescale and deadline. We always endeavour to reach customer deadlines, but the more notice we have the better. Also, if additions get added to a project during development, timelines and launch dates will likely be extended. So to conclude; the more notice we have, the better, this allows us to plan ahead.

Will you host my website?

We are happy to help map out and consult with you on website hosting. If you already have website hosting with another company then this is not a problem. We simply require access to the server your website is hosted on prior to its deployment (your hosting company should be able to give you/us cPanel access). Here at Tidy Design we have our own VPS (Virtual Private Server) and host many websites for clients, we could certainly help with your hosting requirements.

How much is website hosting?

This will depend on your hosting requirements, the smaller websites we manage pay £75-£150 (ex vat) per annum. The larger websites we manage (those on their own VPS, Virtual Private Server) pay £100 (ex vat) per month. We are more than happy to discuss your hosting options with you, please give us a call. You will find cheap “shared hosting” packages online if you shop around, however, like most things in life you do get what you pay for. Cheaper hosting is more affordable, however your website may well be one of several thousand on a shared IP address, this is not great for Google / your Google search results.

What are your payment terms?

For all new projects we require a 50% deposit prior to starting work. Once received, we will make a start on your project (unless otherwise agreed). The remaining balance becomes payable on completion. When it comes to support and/or updates we charge per hour in 15 minute intervals, this gets recorded and forms part of a daily timesheet. Charging in 15 minute intervals helps to keep costs down, so clients don't get charged an hour for a quick update if one is required. Please note; we have no contract or monthly retainer fee, we simply do our utmost to keep all clients happy. Tidy Design works on a "pay as you go” basis, covering our time and materials. All web work gets logged in our diary and billed for at month-end, payment terms 30 days net. At the end of each calendar month we send out an invoice by email. Some of our clients will have lots of updates per month, whilst others may request one or two updates per year. We do ask that clients allow five working days for any updates to be completed (just in case we are pre-booked with other projects or experiencing a busy period), however urgent updates do get jumped on very quickly.

Do you offer a set price for websites?

This is not how we work sorry, we charge per hour covering our time and material. Please note we are happy to quote for work, this will be an approximate cost based on the work involved and the time required to complete it. A formal project specifications doc would be drafted by Tidy Design, this would list both tasks and the associated man-hours. Before this document is created we do require a project spec from the customer (something in black and white, a project overview), ideally this would contain; all content finalised, graphics and photography, website pages and functionality.

Can you help us write a project spec?

The short answer is yes, however we would (unless otherwise agreed) charge for our time, research and support. A quick disclaimer; as this is your own business / project, it is down to you to map out all content, photos, functionality, pages, unique selling points, its purpose, end-goals, target audience, etc… Although we are happy to assist and consult on these matters, the process of creating a “project spec” can be very time consuming (done properly).

Can you assist us with website content?

Website content (be it text, photos or graphics) is the responsibility of the website or business owner. You may wish to employ a content writer or a photographer to assist with website content. If so, we know a few local writers and photographers in the Portsmouth, Hampshire area. Alternatively, if you are looking for some honest feedback, maybe someone to skim over your content doc, then please let us know. Reviewing items such as your “keyword density” and use of “header tags” is important for Google search, there is certainly an art to producing quality content.

Still have a question?

If you’ve still got a question feel free to drop us a line. However, if your question was covered above take a look at some of our recent projects...